"SMILE® has helped thousands of users in Long Term care Communities to engage residents, families, caregivers and staff"
Sunrise continues to evolve in our approach to providing personalized care, including through the use of technologies that help enhance the overall customer experience. Smile® has allowed us even more opportunity to tap into data, learn from those insights, and adjust our programming to best meet the unique needs and interests of each of our residents.
The team at Commonwealth Assisted Living spent 3 months reviewing several products and found none of them to be even close to SMILE®. It was clear that the creators of SMILE® understood the operations of Assisted Living communities. We are very happy with our decision to have chosen SMILE® for our Commonwealth communities.
From initial training to ongoing supportive the team at SMILE® are “first class.” The combination of professional calendars for all our communities created in minutes combined with the analytics for corporate to manage programs across multiple communities is a great value to us.
The Smile® system has provided team members with the tools to have more interaction and accurate information to share with family members. We can now see if there has been a change in resident participation levels as well as attendance. It has integrated seamlessly into our system with Thrive Wellness where we celebrate the 6 dimensions of wellness including Spiritual, Social, Intellectual, Vocational, Emotional and Physical.
With Smile® we see what a resident may prefer and identify wellness areas that would be beneficial to encourage participation in as we support aspirational aging. The added bonus is that we are paper free with quick access to resident preferences and trends.
Everyone on the CarexTech team is highly responsive to suggestions and questions. The team listened to our requests for changes to the system and made them as able. Their patience in training the team members in group and 1:1 sessions has been appreciated. We could not ask for better customer service!
When COVID-19 cases started spreading across the country, we were forced to modify our activities programs. One of the changes was to design a one-to-one program template for our Life Enrichment Coordinators. Smile® customer service was available immediately to walk me through the process of creating this template. In a matter of minutes, all 36 of our locations had a working calendar that they could modify in order to meet their specific community and resident needs. This was an efficient way to add over 8,000 activities onto our calendars, as well as allowing us to continue to measure resident engagement in these programs. We’re grateful to the Smile® team for coming through to help us handle this situation.
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“I think this is such a great idea for keeping family informed. Thank you so much this means a lot to me to be able to see how happy she is.”
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“Smile® is easy to use. I love seeing pictures of mom participating in activities. It’s simple to add my favorite pictures of mom to the Memorable Moments page – so staff can know more about her.”
These “Smile® moments” are all from families, in response to a message and/or photo the community sent them in Smile.
Spring Hills Senior Communities’ enthusiasm for Smile®, CarexTech®’s integrated communication and engagement platform, seems boundless.
Smile® is a resident-centric solution that integrates internal and external messaging, activities, calendar and lead management capabilities...
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