Happy Customers, Happy You.

"SMILE® has helped thousands of users in Long Term care Communities to engage residents, families, caregivers and staff"

What They Say About Smile®

Sunrise Senior Living

Sunrise continues to evolve in our approach to providing personalized care, including through the use of technologies that help enhance the overall customer experience. Smile® has allowed us even more opportunity to tap into data, learn from those insights, and adjust our programming to best meet the unique needs and interests of each of our residents.

Rita Altman
Senior Vice President of Memory Care and Program Services for Sunrise Senior Living
Commonwealth Senior Living

The team at Commonwealth Assisted Living spent 3 months reviewing several products and found none of them to be even close to SMILE®.  It was clear that the creators of SMILE® understood the operations of Assisted Living communities. We are very happy with our decision to have chosen SMILE® for our Commonwealth communities.

From initial training to ongoing supportive the team at SMILE® are “first class.”  The combination of professional calendars for all our communities created in minutes combined with the analytics for corporate to manage programs across multiple communities is a great value to us.

Bernadette Cavis
Vice President, Resident Programs
Presbyterian Senior Living

The Smile® system has provided team members with the tools to have more interaction and accurate information to share with family members.   We can now see if there has been a change in resident participation levels as well as attendance.  It has integrated seamlessly into our system with Masterpiece Living where we celebrate the 4 components of wellness including Spiritual, Social, Intellectual and Physical.   With Smile® we see what a resident may prefer and identify wellness areas that would be beneficial to encourage participation in as we provide wellness coaching.  The added bonus is that we are paper free with quick access to resident preferences and trends.

Everyone on the CarexTech team is highly responsive to suggestions and questions.   The team listened to our requests for changes to the system and made them as able.   Their patience in training the team members in group and 1:1 sessions has been appreciated.   We could not ask for better customer service!

Alicia Fenstermacher, LSW, NHA, PCHA
Corporate Director of Community Life
Primrose Retirement Communities

When COVID-19 cases started spreading across the country, we were forced to modify our activities programs. One of the changes was to design a one-to-one program template for our Life Enrichment Coordinators. Smile® customer service was available immediately to walk me through the process of creating this template. In a matter of minutes, all 36 of our locations had a working calendar that they could modify in order to meet their specific community and resident needs. This was an efficient way to add over 8,000 activities onto our calendars, as well as allowing us to continue to measure resident engagement in these programs. We’re grateful to the Smile® team for coming through to help us handle this situation.

Margaret Artz
Life Enrichment Specialist
Holy Cross Village at Notre Dame

At Holy Cross Village, the activity logs and STAR report have really changed how I communicate with families. Formerly, during a care plan meeting I would verbally tell families what their loved one was doing based off handwritten logs we took. With the SMILE® program, I can present them with a professional looking pie chart and spreadsheet. It lends credence to what is verbally being said and reflects nicely on what Life Enrichment is doing.

Families who were accustom to how things used to be done are impressed with the STAR report and activity log. The level of professionalism it adds is an invaluable tool. I am now able to easily share information about how our residents are doing on the various dimensions of wellness programs - mind, body, and spirit - and they love it!

Kelli Oldfield
Life Enrichment Coordinator

Community users

“I love Smile® for the simple reason I can look at one person at a time, and see what they have been involved in. When family members ask if they have been participating in the program or have been passive, we can tell them what they have refused, or participated during the events, and how many events their loved one have attended”
Penny R.,
Activities Director
“The Smile® program allows family members to provide us with information we otherwise might not know about our tenants.  Like what Dad always wanted to do, where he wanted to go, what his favorite thing to do was.  This is easily shared via Smile under the life story section which any family member can contribute to.  Sharing information via Smile makes it easier to make Dreams happen!”
Melissa K,
Life Enrichment Coordinator
“Between my teaching years and activity years I have never worked with such a great program and your help makes it even better!”
Connie H.,
Program Director
“There is no doubt that our residents have benefited greatly from our utilization of the SMILE® program and we look forward to continuing those benefits in the future.”
Property Manager
“I love creating calendars with your system. The interface is very intuitive and user-friendly, much simpler than our old system. Thanks and keep up the good work!”
Activity and Volunteer Coordinator
“It is great. It helped me plan more balanced programming for our residents.”
Live Enrichment Coordinator

Family Members

Smile moments

These “Smile® moments” are all from families, in response to a message and/or photo the community sent them in Smile.

  • Thank you for sending this photo! It makes me happy to see my mom having fun with the music. :=)
  • This is a neat program. Thank you for sharing. Dad looks happy!!
  • She looks beautiful! And doing her favorite thing...reading. <3 Thank you for sharing. Love you, Gram!
  • So glad to see she is reading and smiling! Love you Mom!
  • Thanks for posting, it is a really nice photo of Mother!
CarexTech’s Smile® Platform Increases Efficiency For New Client Spring Hills Senior Communities

Spring Hills Senior Communities’ enthusiasm for Smile®, CarexTech®’s integrated communication and engagement platform, seems boundless.

Smile® is a resident-centric solution that integrates internal and external messaging, activities, calendar and lead management capabilities...

Ready to change the game?

Get a demo of Smile® today to see how it can work for you.